Beginning January 1, 2023, Expert payment terms will be changing. Review the FAQs here.
If you're an Expert building your consulting practice through Catalant, you’ve accepted the responsibility of reporting your practice’s revenue and your taxable earned income in accordance with the rules and regulations of your jurisdiction. This article is designed for Experts based in the United States.
Beginning January 1, 2022 submission of a tax form through Payoneer Tax Service is required to receive payment through Catalant’s Expert Marketplace.
Evolving Tax Guidance From U.S. Regulators:
Prior to the 2022 fiscal year, Catalant provided a Form 1099-K to the Internal Revenue Service (IRS) and shared a copy with U.S.-based Experts who were paid over $20,000 and participated in over 200 separate projects in a single calendar year.
For fiscal years prior to 2022, only Experts who met both thresholds received tax forms from Catalant. Each Expert was responsible for documenting their income appropriately.
Starting January 1, 2022, guidance from the IRS has changed and platforms like Catalant are now required to report gross earnings for all U.S.-based users who earn over $600 in the calendar year. To support your practice and comply with this evolving guidance, Catalant has expanded our partnership with Payoneer.
Beginning on January 1st, 2022, Experts building their practice through Catalant are required to upload tax information using Payoneer Tax Service. Payments will only be transferred to Experts who have successfully uploaded.
To locate the payments made to you through the Catalant platform, please:
- Click Settings, located in the blue navigation bar along the left.
- Select Account Settings, from the drop-down menu.
- Choose Payments, on the left.
Here, a record of transfers made is displayed. Beyond seeing a record of transfers, you are now able to access resources through Payoneer Tax Service. You can review Payoneer Tax Service’s Frequently Asked Questions below. In addition, you can learn more about Payoneer by navigating to the Payoneer Support Center.
Again, beginning January 1st, 2022, Experts are required to upload tax information using Payoneer Tax Service to receive payments for engagements initiated through Catalant’s Expert Marketplace.
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Frequently Asked Questions
1) Why am I being requested to provide tax information, even if I am not a US citizen?
The company you are contracted through is based in the United States. By law, all companies based in the US must comply with IRS (Internal Revenue Service) regulations. These regulations include collecting information regarding your tax status. Payoneer is requesting this information from you on behalf of this company.
2) Which tax form should I use?
The form you must submit is dependent on factors such as whether you are a US citizen, or if you are filing as an individual or company. The best way to be confident that you’ve selected the correct form is to use the Tax Wizard on Payoneer’s website, which is available in all My Account languages. A link to the Tax Wizard can be found on the “Taxes” page of your Payoneer online account.
3) I am not a US citizen but I’m being asked to provide a TIN (EIN/SSN) number in my tax form. What do I fill in?
- If you are filling out the correct form for a non-US citizen, the TIN field will not be a mandatory field. If you have not obtained a US TIN or foreign TIN, you will be able to submit your form without filling out these fields.
- In order to file an income tax return in the US, you must obtain a SSN/EIN. If the payees are claiming that they do not have SSN/EIN, it is possible that this is the wrong form for them.
- You should not check any of the checkboxes under the “Tax treaty” section if it does not apply for them, otherwise, they should fill in their SSN/EIN/Local TAX ID.
- Once you successfully submit your tax information, you will receive an email confirming the results. You should be checking your email regularly as we will notify you if additional documents are required and/or if the form was submitted incorrectly. Emails from us may also appear as email@payoneer.com.
4) I created a Payoneer account but I have not received my payment yet. What is wrong?
If you have created a Payoneer account but have not yet received your grant payment, it is possible your account with Payoneer is not fully approved. To verify this, please log in to your Payoneer account and check the following:
- Click the “Activity” tab and select “Funding Sources” to confirm that you are indeed linked to the partner account. If you created an account directly through Payoneer, you will not be linked to the partner and therefore may not even see this option in the dropdown menu. If this is the case, you will need to reapply for a new Payoneer account using the original link the partner provided you via email. Note that you will need to apply with a new email address.
- Open the “Verification Center” in your “Settings”. Here you can view if there are any open requests for additional information to complete review of your account.
- Be sure you not only submitted your W tax form, but that it was accepted! In your “Activity” tab again, select “Tax Form”. Here you can submit a tax form for the first time or view the status of your existing form. Note: if more information is required to approve your tax form, it will have been requested and visible in the Verification Center.
- If you have not received your payment, have no open requests in MyAccount for additional information, and you are linked to the partner as a funding source, please contact Payoneer Customer Care for further assistance.
5) Which email address will Payoneer use to contact me if they need more information?
Requests for additional information and documents will be generated automatically by Payoneer and come from the address autosupport@payoneer.com. Please check your spam folders for any emails from an “@payoneer.com” address.
W Form Status and Reset FAQs for Payees
1) Once you submit:
- Once you successfully submit your tax information, you will receive an email confirming the results. You should be checking your email regularly as we will notify you if additional documents are required and/or if the form was submitted incorrectly. Emails from us may also appear as email@payoneer.com.
- To review the status of your W form, log into their My Account -> Activity -> Tax Form.
- Requests for additional information and documents will be generated automatically by Payoneer and come from the address autosupport@payoneer.com. Please search your spam folders for any emails from an “@payoneer.com” email address.
W Reset
1) If any of your personal information has changed, been submitted incorrectly, or if the wrong form was submitted entirely, you can reset the W form.
- To reset the W form, login to the MyAccount -> Activity -> Tax Form. Select the relevant tax form and choose "Edit" in the pop-up window. This will bring you to the Tax Wizard page where you can resubmit a new form.